Fulfillza Seller Terms of Service

1. Definitions

"Fulfillza," "we," "our," or "us" means E-COM SOL LLC, a Texas limited liability company, operating the Fulfillza Service.

"Subscriber" means the Seller or merchant business using Fulfillza, including a business accessing an invited Client account. A connected 3PL is an independent fulfillment provider, not the Subscriber to these Seller Terms.

"Company Admin" means an administrator of an independent 3PL company. The Seller owner administers its own Seller account.

"Authorized User" means the Seller owner, its permitted team members and other persons it authorizes to use its account. A 3PL staff member has only the separate access permitted for that relationship.

"Client" means the business customer of a 3PL whose operations are managed through a Client account. A Seller may also be that Client. A Seller's retail customer or shipment recipient does not become an authorized Fulfillza account user merely because an order is processed.

"Client User" means a Client or a user authorized by a Client to access the Client-facing portions of Fulfillza.

"Subscriber Data" means information, records, files, content, products, inventory information, order data, Client information, shipment information, pricing, documents, images, labels, and other data submitted to or processed through the Service on behalf of a Subscriber.

2. Business Use

Fulfillza is a business-to-business software platform. These Seller Terms apply to legitimate Seller and merchant operations, including authorized work with independent fulfillment providers.

You may not register for or use Fulfillza for unlawful, fraudulent, deceptive, abusive, or unauthorized activity.

A person creating an account on behalf of a business represents that the person is at least 18 years old, has authority to act on behalf of the business, has provided accurate information, and has authority to enter into agreements concerning the business's use of Fulfillza.

3. Seller Registration and Verification

Seller access. Ordinary Seller registration is self-service after email verification and confirmed card payment. Manual company-document approval is not a prerequisite for ordinary Seller subscription access. Invited or unpaid accounts have only their eligible limited functionality and relationships. Submitting registration does not itself charge a card.

Independent 3PL relationships. Connecting to or activating an invited Client account does not approve a 3PL company, create a warehouse subscription or authorize access to other Sellers. A business operating a 3PL must separately register and accept the 3PL Terms.

Shipping eligibility. No separate shipping-account application approval is required. Label purchases require verified shipping funds, the required security deposit and a Platform Admin-activated daily spending limit. Requests and uploaded receipts alone do not add funds or activate a limit.

Provide accurate information and update material changes. We may request proportionate business, identity, payment-ownership or transaction evidence for restricted services, suspected fraud, legal duties or security concerns. Verification for one service does not approve a marketplace application or another account. Reasonable restrictions remain subject to applicable law and lawful resolution of legitimately owed balances.

4. Seller Account and Team Responsibility

The Seller owner is responsible for its business identity, invited or authorized team, store connections, 3PL relationships, order instructions, shipping information and actions it authorizes. A 3PL administers its own warehouses and staff; your Seller subscription does not give you authority over their accounts.

Protect credentials, review permissions and promptly remove access when a person leaves or changes roles. Do not share logins or give a team member access to information or funds it is not authorized to use. Viewing a wallet does not confer ownership of its funds.

Obtain the permissions, notices and legal basis needed to provide customer, employee, order and shipment information. Give each 3PL only the data necessary for the requested work and promptly report an incorrect account link or unexpected access.

5. Client Screening, Fraud Prevention, and Shipping-Label Integrity

The Seller is responsible for commercially reasonable verification and monitoring of its stores, team access, goods, orders, fulfillment instructions, payment methods and shipping-label activity, including investigation of suspicious or high-risk activity before processing orders or purchasing, uploading, or using labels through the Service.

The Subscriber must not knowingly process, support, conceal, or ignore activity involving fake shipping labels, counterfeit postage, unauthorized labels, stolen or unauthorized payment methods, stolen or counterfeit goods, deceptive order activity, reshipping fraud, triangulation fraud, unlawful goods, or activity that may harm carriers, payment providers, marketplaces, Fulfillza, other users, or third parties.

Fulfillza may request business records, proof of authorization, invoices, shipment records, marketplace records, payment documentation, identity or business verification, or other reasonable information when needed to investigate fraud, abuse, carrier issues, payment risk, marketplace complaints, chargebacks, legal concerns, or platform misuse.

The Subscriber agrees to cooperate with investigations by Fulfillza, payment processors, carriers, marketplaces, law enforcement, or other affected parties where reasonably necessary and legally appropriate.

Fulfillza may suspend, restrict, disable, or terminate access to accounts, labels, payments, credits, integrations, or other functionality when activity presents fraud, carrier, marketplace, payment, security, legal, or platform risk.

6. Service Functionality

Fulfillza may provide functionality relating to warehouse management, fulfillment and prep-center operations, inventory and storage, product management, receiving and inbound shipments, FBM, FBA, WFS, TTS, forwarding, returns, removals, counting, orders, work queues, shipping quotes, shipping-label purchases, tracking, invoices, payments, account credit, shipping credit, permissions, Client portals, reports, marketplace integrations, imports, and related fulfillment-management activities.

A listed feature or marketplace name does not promise that an integration is approved, enabled or ready for your account. Check actual availability before relying on it. Features may differ according to subscription level, configuration, role, permissions, integration availability, carrier availability, geographic coverage, or technical readiness.

Fulfillza may reasonably maintain, secure and improve functionality. Material reductions to purchased functionality remain subject to applicable notice, contract and mandatory legal rights. Fulfillza supplies software; independent 3PLs remain responsible for their physical storage, handling, fulfillment, insurance, pricing and agreements with Sellers or Clients. A platform subscription does not itself purchase those physical services or make Fulfillza the seller of the goods.

7. Subscriptions, Processing Credits and Recurring Billing

Price and authorization. Review the plan price, billing interval, included allowances, capacity add-ons and checkout total before authorizing payment. A paid subscription renews at its disclosed interval until canceled. New subscriptions are monthly, with no free trial and regular pricing from the first month. Existing annual paid terms remain in effect; an annual transition requires separate review. A promotion applies only on its stated terms and does not promise future discounts.

Cancellation. Manage or cancel billing through Account > Subscription or contact admin@fulfillza.com if you cannot use that page. A scheduled end-of-term cancellation stops the next renewal and preserves eligible access through the paid-through date, subject to security and breach restrictions. Review the effective date and confirmation. Cancellation is distinct from account deletion, add-on cancellation and withdrawal of a wallet balance. Properly incurred charges remain due.

Plan changes and fresh cycles. Where available, scheduling a plan for the next cycle keeps the current paid plan until the verified renewal. Choosing an immediate fresh cycle instead starts a new billing period at the displayed full price, resets included plan credits and ends existing promotions. Unused subscription time is not refunded or credited on that choice, except where required by law or expressly agreed. Review the payment confirmation before proceeding; selecting a plan alone is not payment.

Processing credits. Subscription processing credits pay eligible platform order-processing charges; they are separate from Client service/account credit, shipping-label credit and security deposits. Included plan credits expire at the applicable allowance period and do not roll over. Purchased processing credits expire six months after payment; the account shows the applicable expiration. Plan credits are used first. Starting a fresh cycle expires unused plan credits but does not extend purchased credits. Existing pending orders retain their original reservations. These credits are not a bank balance or freely transferable cash and have no automatic cash-withdrawal feature; mandatory refund rights remain unaffected.

Order payer. For an eligible linked Seller order, the 3PL processing-credit balance is checked first. If it cannot cover the entire processing charge, an eligible paid Seller balance may cover the entire charge instead. There is no split payment between those balances or automatic card charge for an order shortfall. The displayed payer and original reservation determine that order's charge. This does not authorize spending another Client's account or shipping wallet.

Limited access after a paid term. Expired paid benefits may be locked. An eligible Seller may retain the limited access and single 3PL relationship supported by its unpaid account; other saved relationships do not thereby remain usable. Company billing locks and Seller limited access differ. Cancellation does not guarantee continued access to paid features, exports or integrations after the paid-through date.

New fees and increases. We may introduce or increase subscription, capacity, processing, shipping or other Service fees prospectively. We will disclose the price and effective date and provide notice and additional consent required by law or a binding agreement. No change retroactively reprices completed transactions or overrides an expressly fixed paid term. You may cancel affected future paid services before a change takes effect; already incurred obligations remain. Continued use is acceptance only to the extent legally permitted and does not replace legally required express consent.

Separate eligibility. Seller subscription payment does not purchase physical 3PL services or approve a company account. Shipping has the separate funding, deposit and spending-limit requirements in section 11. Taxes and third-party charges, if applicable, are disclosed or assessed under the relevant transaction terms.

8. Stripe and Payment Processing

Fulfillza uses Stripe for certain payment-processing functionality. Payment transactions may also be governed by applicable Stripe terms and policies.

Fulfillza may receive payment-related identifiers, transaction statuses, payment-method details made available by Stripe, and other information required to provide billing functionality without storing the complete card or bank credentials entered into Stripe-hosted payment forms. Do not upload full account numbers, card details, passwords or verification codes in payment screenshots, support notes or other documents; redact unnecessary sensitive details.

Subscription payments owed by the Subscriber to Fulfillza are platform-level billing transactions.

When you pay an independent 3PL's invoice or fund Client service/account credit, the supported transaction may be processed through that 3PL's connected Stripe account. The physical services and invoices relate to your separate commercial agreement with that 3PL.

Fulfillza shipping-label credit is separate from Subscriber-controlled Client account credit. Shipping-label credit may be processed through Fulfillza's platform payment infrastructure and is used for supported shipping-label transactions through the Service.

9. Separate Balances, Funding and Payment Disputes

Separate balances. Client service/account credit pays the applicable 3PL's service invoices. Client shipping credit, company shipping credit and Seller shipping credit remain with their respective wallet owners. Subscription processing credits and shipping security deposits have separate purposes. One balance is not automatically transferable, convertible or available to another owner. A platform subscription does not settle a 3PL's invoices.

Confirmed funding. Pending, processing, failed, disputed or unverified payments do not create spendable credit. Stripe-funded Client account credit requires confirmed payment through that workflow. New platform shipping funding uses the bank/Zelle and Platform Admin verification process in section 11. A screenshot, request or user-entered amount is not proof of settled funds.

Fees. Any applicable card-processing fee is separately disclosed in connection with the transaction. The shipping-credit withdrawal fee is specified in section 11 and does not govern Client service-credit refunds. Promotional or bonus credits have their disclosed eligibility and restrictions and do not create an independent cash claim unless required by law.

Unauthorized payments and disputes. Use only funds and payment methods you are authorized to use. Promptly report errors or unauthorized activity with available transaction references. We may investigate and restrict the affected amount or service while ownership, reversals, duplicate payments, chargebacks or carrier liabilities are resolved. No provision prohibits a good-faith dispute or waives statutory payment rights. A reversal does not erase legitimate charges already incurred; neither party may collect the same obligation twice.

10. 3PL Services, Invoices and Client Credit

Your agreement with an independent 3PL determines its physical services, rates, storage, handling, invoice terms and eligible cancellations. Review that agreement separately from the Fulfillza subscription. Fulfillza does not itself take custody of your inventory merely because records appear in the software.

A 3PL may require sufficient confirmed Client service/account credit before an order proceeds. Eligible prepaid operations may debit that account credit, create invoice records and release credit after an eligible cancellation. Higher price corrections may create separate adjustments rather than rewriting a paid invoice; a saved correction does not promise an automatic cash refund or downward adjustment.

Service credit remains in the original Client account. It is separate from personal platform shipping, Client shipping credit and subscription processing credits. Resolve a 3PL service or invoice issue with that 3PL; contact Fulfillza about a platform payment or access error.

11. Shipping Labels and Carrier Services

All shipping label purchases are final and non-refundable under the current platform workflow; label refund requests are disabled. This does not exclude a remedy required by law or correction of a proven duplicate or erroneous charge. Contact support about an error rather than repurchasing an unresolved label.

Carrier rates, delivery estimates, service availability, adjustments, surcharges, address rules, package restrictions, claims, and other carrier matters remain subject to the applicable carrier or shipping provider.

Displayed rates may be based on information available when a quote is created and may differ from a carrier's final billed amount. Carriers may assess post-purchase adjustments based on weight, dimensions, address information, service changes, package characteristics, or other carrier rules.

The Subscriber is responsible for accurate shipment information. Fulfillza may debit, credit, or adjust shipping-credit balances to reflect valid carrier adjustments where supported.

Fulfillza may restrict additional label purchases when an account has insufficient shipping credit or unresolved shipping-related amounts.

Shipping purchases require verified shipping credit, a funded security deposit and a daily spending limit activated by Platform Admin after funding review. A separate shipping-account application approval is not required. The security deposit is held separately and cannot purchase labels. New daily-limit requests must be in multiples of $50; the additional deposit needed is twice the requested total daily limit minus the deposit already held, with a minimum additional payment of $0. Daily purchase allowances reset at midnight America/Chicago time, while unresolved purchases continue to count. Holds reserve part of shipping credit for potential adjustments; reserved credit is unavailable for spending or withdrawal. The wallet shows held amounts and scheduled releases. Release remains subject to valid adjustments and unresolved transactions; an estimated release is not a promise that a disputed amount is immediately payable.

New shipping-credit funding and security deposits require bank transfers or Zelle payments from the verified original payer, with actual receipt and payer ownership verified by Platform Admin. Payment screenshots alone do not add credit or unlock shipping.

The full held security deposit may be requested for withdrawal without a security-deposit withdrawal fee. Submitting that request sets the daily spending limit to $0 and pauses new label purchases even when shipping credit remains. Platform Admin completes the verified payout after pending purchases, holds, withdrawals and funding issues are resolved. A request does not immediately send money or add shipping credit.

12. Third-Party Services and Integrations

Fulfillza may integrate with third parties including payment processors, carriers, marketplaces, ecommerce platforms, import providers, and other technology services.

Use of third-party services may be subject to separate agreements between you and the applicable provider. Fulfillza is not responsible for outages, policies, decisions, service limitations, approval requirements, API changes, data errors, or acts of independent third-party providers.

You authorize only the data exchange reasonably necessary for an integration you or an authorized user enables. Maintain authority over the connected store and comply with its permissions, data-use and retention requirements. Disconnecting an integration stops future authorized access where supported but does not itself cancel a subscription, erase existing records or settle outstanding charges. Third-party failures do not excuse Fulfillza's own responsibilities imposed by law.

13. Subscriber and Client Data

As between Fulfillza and the Subscriber, the Subscriber retains its rights in Subscriber Data. The Subscriber grants Fulfillza permission to host, copy, transmit, process, organize, display, transform, and otherwise use Subscriber Data as reasonably necessary to provide the Service, fulfill requested functionality, process transactions, produce labels and documents, perform integrations, provide customer support, maintain security, prevent fraud and abuse, maintain operational and audit records, troubleshoot technical issues, improve Service reliability, and comply with applicable law.

Fulfillza may process submitted business, user, Client, shipment, order, payment-status, and support information as reasonably necessary to operate the Service, prevent fraud and abuse, protect carriers and payment systems, maintain audit records, and comply with legal obligations.

Fulfillza does not acquire ownership of underlying business records or the personal information of customers merely by processing it. Processing must remain within authorized purposes and applicable law; these Terms are not permission to sell customer information or reuse marketplace personal data for unrelated marketing. See the Privacy Policy. Where required, appropriate data-processing and transfer arrangements must be established; acceptance of these Terms alone does not establish regulatory or marketplace approval.

14. Data Accuracy

Fulfillza depends on information submitted by Subscribers, Authorized Users, Clients, integrated services, payment providers, marketplaces, and carriers.

The Subscriber is responsible for reviewing information used in its fulfillment operations. Fulfillza is not responsible for consequences caused by inaccurate, incomplete, outdated, or incorrectly submitted business data, including incorrect product information, SKU information, inventory quantities, package dimensions or weight, addresses, order information, Client instructions, billing settings, or shipping information, except to the extent directly caused by a malfunction of the Service for which applicable law does not permit responsibility to be excluded.

15. Acceptable Use

You may not use the Service to violate applicable law, facilitate fraud or theft, impersonate another person or business, use stolen or unauthorized payment information, obtain unauthorized access, circumvent role or permission restrictions, interfere with Service security, upload malicious software, abuse carriers, marketplaces, payment providers, or integrations, conceal the true identity of a business or transaction, infringe third-party rights, or use the Service in a manner reasonably likely to cause financial, security, regulatory, or operational harm.

16. Security

Fulfillza uses administrative, technical, and operational safeguards designed to protect the Service and Subscriber Data. No internet-based system can be guaranteed to be completely secure.

Subscribers must maintain appropriate internal security practices, including protecting credentials, managing user access, reviewing permissions, and promptly reporting suspected unauthorized access.

Do not share login credentials or attempt to bypass tenant, Seller, Client or role restrictions. Use the authentication controls made available and promptly revoke access for departing users. No statement here certifies compliance with every marketplace security standard. You must notify Fulfillza promptly if you believe an account, credential, payment method, integration, or connected service has been compromised.

17. Suspension and Restricted Access

We may proportionately restrict affected access for overdue charges, expiration of paid eligibility, suspected fraud, unauthorized transactions, serious security threats, unlawful activity or material breach. End-of-term cancellation alone does not end an otherwise valid paid term early. Billing restrictions depend on account type: an eligible Seller may have limited unpaid features rather than continued access to paid benefits.

Where reasonably safe and legally permitted, we will identify the issue and the steps needed to resolve it. Immediate restriction may be necessary to prevent harm or comply with law. Restoration may require verified payment, ownership evidence or remediation. Restrictions do not transfer ownership of another party's funds or excuse lawful repayment of legitimately owed balances.

18. Cancellation and Termination

Cancel renewals through Account > Subscription or support as described in section 7. Stopping use, disconnecting a marketplace or requesting a withdrawal does not itself cancel recurring subscription billing. Keep the cancellation confirmation and promptly contact support if the effective date appears incorrect.

Cancellation does not automatically reverse completed transactions, valid carrier adjustments, payment charges, invoices or other amounts properly due. There is no automatic prorated refund of used or unused subscription time except as required by law, expressly promised at purchase or agreed after review. Shipping-credit and security-deposit withdrawals follow section 11; subscription cancellation does not automatically request either.

We may terminate for material breach, fraudulent or unlawful activity, repeated abuse or serious security risk. A reasonable opportunity to remedy a curable breach may be provided where safe; urgent or legally required restrictions may be immediate. Provisions concerning accrued charges, lawful balance resolution, confidentiality, data handling, intellectual property and disputes survive only as needed for their purpose.

19. Data Retention, Export and Closure

Cancellation of billing, deletion of an account and deletion of customer data are separate actions. Export available records needed for your business before paid access ends. Contact admin@fulfillza.com for an access, correction, export or deletion request; we may verify authority and protect other owners' data. An export is subject to supported formats and lawful access restrictions.

We retain records only for the applicable purpose and period permitted by law, contractual data obligations and the Privacy Policy. Limited payment, accounting, security, fraud and dispute evidence may need to remain after closure; this is not permission to retain all customer personal data indefinitely. Applicable marketplace deletion rules and valid legal preservation duties must be assessed for the affected records. Backup removal may follow the backup replacement cycle with access restricted; retained data is not available for unrelated use.

Do not rely on the Service as the sole permanent backup of business records. Contact support about required retention or deletion deadlines so the applicable obligations and available procedures can be confirmed.

20. Intellectual Property and Feedback

Fulfillza and its licensors retain all rights in the Service, including software, code, interfaces, workflows, designs, branding, documentation, trademarks, and other proprietary materials. These Terms do not transfer ownership of Fulfillza intellectual property.

Subject to these Terms and payment of applicable fees, Fulfillza grants the Subscriber a limited, non-exclusive, non-transferable right to use the Service for the Subscriber's authorized business operations, including managing its own stores and authorized Client fulfillment, during the period in which access is authorized.

If you voluntarily provide suggestions, ideas, or feedback regarding Fulfillza, you permit Fulfillza to use that feedback to improve the Service without compensation. This does not grant ownership of your confidential records or permit unrelated use of personal data.

21. Confidentiality and Availability

Each party may receive nonpublic business or technical information from the other. The receiving party must use reasonable safeguards and use the information only for the authorized Service relationship. Disclosure is limited to personnel and service providers who need it and are subject to suitable confidentiality duties, or to legally required disclosures. Information lawfully public, independently developed or lawfully received without restriction is excluded. Where lawful, notify the other party of compelled disclosure and limit it to what is required.

Fulfillza seeks to provide reliable service but does not guarantee uninterrupted or error-free availability. The Service may be temporarily unavailable because of maintenance, infrastructure failures, payment-provider outages, carrier outages, marketplace outages, internet failures, security events, updates, or circumstances outside Fulfillza's reasonable control.

22. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available."

Fulfillza disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade to the extent such warranties may legally be disclaimed.

Fulfillza does not guarantee that every carrier rate, marketplace connection, third-party integration, payment method, import, or external service will always be available or error-free.

23. Limitation of Liability

To the maximum extent permitted by law, Fulfillza will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost revenue, lost business opportunities, or loss of goodwill, arising out of or relating to the Service.

To the maximum extent permitted by law, Fulfillza's aggregate liability arising from or relating to the Service will not exceed the amount of subscription fees actually paid by the Subscriber to Fulfillza during the twelve months preceding the event giving rise to the claim.

These limitations do not reduce an obligation to account for and pay a legitimately owed wallet balance or security deposit, correct a payment error, or provide a mandatory remedy. They do not exclude fraud, willful misconduct, gross negligence or liability that cannot legally be limited. Nothing waives nonwaivable statutory rights or promises that no claim may be brought.

24. Subscriber Indemnification

To the extent permitted by law, the Subscriber agrees to defend, indemnify, and hold Fulfillza harmless from third-party claims, losses, damages, liabilities, penalties, and reasonable costs arising from Subscriber Data, the Seller's fulfillment instructions, goods and contractual relationships, acts of Authorized Users, inaccurate shipment, product, inventory, or billing information submitted by the Subscriber, unlawful or unauthorized use of the Service by the Subscriber, violation of third-party rights, or the Subscriber's material violation of these Terms.

This obligation applies only to the extent attributable to the Subscriber or its authorized activity and does not shift Fulfillza's own negligence, unlawful conduct or nontransferable legal duties. Fulfillza must give reasonably prompt notice and cooperation; delayed notice reduces the obligation only to the extent it prejudices the defense. Defense counsel must be reasonably acceptable, and no settlement may impose an admission, nonmonetary duty or unreimbursed payment on the other party without its consent.

25. Changes to These Terms

Fulfillza may update these Terms as the Service, legal requirements, payment functionality, integrations, or business practices change. The updated Terms will identify their effective date.

Material changes will be identified through reasonable account communications before taking effect where required. We will obtain renewed acceptance when required; posting alone does not replace legally required notice or consent. Changes do not retroactively impose new fees on completed transactions or remove accrued mandatory rights.

Continued use of the Service after updated Terms become effective constitutes acceptance to the extent permitted by law.

26. Electronic Communications and General Terms

You consent to receive notices and transactional communications electronically, including through the Service, account notifications, and contact information associated with your account. Electronic acceptance of these Terms has the same effect as a signed written agreement to the extent permitted by law.

If any provision of these Terms is found unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver of the right to enforce it later.

The Subscriber may not transfer its rights or obligations in a manner that would transfer control of a Fulfillza account to an unauthorized party without Fulfillza's consent. Fulfillza may assign or transfer these Terms in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

Texas law governs these Terms, subject to applicable federal law and mandatory rights that cannot be displaced by a choice of law. These Terms do not require arbitration, waive class proceedings or designate an exclusive county. The parties may seek lawful relief in a court with jurisdiction. Contact support first where practical to identify and attempt to resolve an issue; doing so does not shorten legal deadlines or prevent urgent relief.

These Terms, the Privacy Policy and accepted plan or transaction-specific disclosures govern the Service. A separately signed agreement controls an express conflict within its scope; otherwise a specific accepted transaction disclosure controls its particular transaction, subject to mandatory law. Electronic acceptance does not waive required disclosures, rights or record-access requirements. You may save or print these Terms.

27. Contact

Contact E-COM SOL LLC (Texas), operating Fulfillza, at admin@fulfillza.com or through official in-app support for terms, billing, security and account questions. Do not send passwords, full bank/card numbers or verification codes. Support communications do not replace formal legal service required by applicable law.